A thoughtful return policy.

A throw should suit the way you use your space. You may request a return within 30 days after delivery.

What can be returned

For a change-of-mind return, the throw must be unused, unwashed and in its original packaging, with any included tags or accessories. Keep your order number or proof of purchase. We do not charge a restocking fee.

How to return a throw

1. Check that you are within 30 days of delivery and keep the throw and its packaging together.
2. You may contact us at contact@joyfulthrows.com, call 0000000000, or use our contact form for help with your return. Include the order number and reason. For damage, an incorrect item or a quality issue, photos help us understand the problem.
3. Pack the throw securely. Include your order number and a contact email inside the parcel. Send it to our return address below. We recommend a trackable service and keeping your receipt.

Return address

Joyful Jamboree LLC — Joyful Throws Returns
228 E HEATHER AVE
GILBERT, AZ 85234-452
United States

You can use this address for eligible returns. If you would like help before sending a parcel, contact us first.

Who pays for return shipping?

We cover reasonable return shipping for a quality problem, an incorrect item or damage during transit. Contact us before paying to send back one of these items so we can arrange the return method. For other reasons, including a change of mind, color preference or choosing a size that does not suit your space, you pay the return shipping.

For an eligible change-of-mind return, we refund the returned merchandise price. The original $6.99 shipping charge, if paid, is not refundable once the order has shipped. If the return is due to our error, a quality issue or transit damage, we also refund the original shipping charge attributable to that item. We do not deduct outbound shipping from a merchandise refund on an order that qualified for free shipping.

Inspection and refund timing

After we receive your return, allow 3–5 business days for inspection. Once approved, we initiate the refund to the original payment method and notify you by email. The time it takes for the credit to appear depends on your bank or payment provider. If we cannot approve a return, we will explain the reason.

Exchanges and order changes

For another size, color or style, return the eligible unused throw and place a separate order for your preferred option. Contact us promptly if you want to change or cancel an order before dispatch; changes depend on whether it can still be updated.

Damaged or incorrect items

Contact us when you discover the issue. Keep the item, shipping packaging and any photos so we can help arrange a replacement, return or refund as appropriate. The unused condition for a change-of-mind return does not prevent you from reporting a product defect.

Return questions

Joyful Throws is operated by Joyful Jamboree LLC.
228 E HEATHER AVE
GILBERT, AZ 85234-452
United States

contact@joyfulthrows.com
0000000000
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time