Shipping, clearly explained.

We want you to know what to expect before you choose a throw. The processing period and the carrier’s transit period are separate.

Where we deliver

We deliver to the 48 contiguous United States and Washington, DC. We do not deliver to Alaska, Hawaii, U.S. territories, military APO/FPO/DPO addresses or destinations outside the United States. Please use a complete street address for carrier delivery.

Processing your order

Allow 1–3 business days to process an order before it is handed to a carrier. Business days are Monday through Friday, excluding U.S. public holidays. Processing time is in addition to transit time.

Standard transit

Standard transit takes 2–7 days after dispatch, in addition to the separate 1–3 business day processing period. These are estimates rather than guaranteed arrival dates; weather and carrier interruptions can affect delivery.

Items in a multi-item order may arrive in separate parcels. There is no additional shipping charge for separate parcels beyond the amount shown at checkout.

Shipping charges

Merchandise subtotal	Standard shipping
$59 or more	Free
Under $59	$6.99 per order

The free-shipping threshold applies to the merchandise subtotal after any applicable discounts and before tax. Shipping charges appear in the shopping bag and at checkout once an eligible address is entered.

Tracking and delivery questions

When tracking becomes available, we provide the carrier’s tracking information by email. Tracking may need time to show its first scan. If a delivery appears delayed or marked delivered but you cannot locate it, check nearby delivery areas and contact us with your order number.

Address changes, delays and cancellations

Contact us as soon as you notice an address error or need to request a cancellation. We can make changes only while an order can still be updated before dispatch. If we cannot ship within the stated processing period, we will contact you with a revised estimate and the option to cancel for a refund. If you choose cancellation before dispatch, we refund the order, including any shipping paid.

We are responsible for helping resolve items that arrive damaged, incorrect or not as ordered. Please contact us so we can review the delivery and arrange an appropriate solution.

If a delay is longer than 30 days, has no definite end date, or is extended again, we will ask for your consent to the revised schedule. If we do not receive the required consent, we will cancel the affected unshipped items and promptly refund the full amount paid for them, including any applicable shipping charges.

Need help?

Joyful Throws is operated by Joyful Jamboree LLC.
228 E HEATHER AVE
GILBERT, AZ 85234-452
United States

contact@joyfulthrows.com
0000000000
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time